FAQ

Q: Do I need to register to make a donation?
A: No, you can make a donation without registering. However, registering allows you to create your own projects, leave comments on the site and give efficiently by adding Gift Aid to your donation.

Q: What do I need to start a project and begin receiving donations?
A: You need a valid email address and you need to register. That's it. Why not start a project right now.

Q: I have forgotten my password.
A: Please click here to reset your password.

Q: I have encountered an issue when using the site.
A: Please click here to let us know about the issue.

Q: Can I trust that the listed projects represent genuine needs?
A: Every project is reviewed by Charity staff who will publish it only if they are satisfied that the need is genuine and the amount requested appropriate.

Q: Is my whole donation given to the project beneficiary?
A: Your donation, minus any payment provider fees, is given in full to the project beneficiary.

Q: When does my donation reach the beneficiary?
A: Your donation is sent to the beneficiary immediately and they are notified of it. This website does not hold onto any donations.

Q: Can I make a donation from abroad or in a foreign currency?
A: You can make a donation from abroad, but currently we only accept donations in UK Pounds Sterling.

Q: What payment methods are accepted?
A: Our payment provider, PayPal, facilitates payments made with all major credit cards as well as via PayPal accounts.

Q: Are my payment details (credit card numbers, etc.) stored on your site?
A: No, for your protection we do not store any payment details on our web site.

Q: Are my donations anonymous?
A: Lifted Loads will not disclose the identity of the donor or the beneficiary at the point of donation. However, for legal and compliance purposes PayPal will display personal details (name and email) for any completed transactions on the respective account summary page. So, a donor would be able to see to whom the donation was sent and a beneficiary would be able to see who the donation came from.

Q: Do I have to have a PayPal account to start a project or receive donations?
A: No. PayPal allows anyone with an email address to receive money, whether or not they have a PayPal account. However, getting access to the donated money or transferring it to a bank account will require creation of a PayPal account.

Q: Do I have to have a PayPal account to donate money?
A: You will need to create a PayPal account to donate money to third parties (i.e. any beneficiary that is not the Charity itself) or to set up recurring donations.

Q: Are the projects I create anonymous?
A: This website will never display personal details of project creators or beneficiaries. However, the email used for the project funding will be disclosed to the donor by our payment provider (PayPal) as part of payment confirmation.

Q: I have created a project, but I don't see it listed on the site.
A: When the project is first created it is in a Draft state. You then have to Submit it from My Dashboard so that it can be reviewed by the Charity representatives. If you have submitted a project and have not heard back from anyone for more than two weeks then please let us know.

Q: How are submitted project reviewed?
A: The review of submitted projects is done by select representatives from your Charity. It's their job to establish that the need is real and the amount asked appropriate. While this process may not be perfect it is there to prevent abuse and give confidence to potential donors that their donations will be going where they are needed.

Q: Why is there a "Giving not allowed" message on some projects?
A: Giving is not allowed on projects that you have created or that you are a beneficiary of.

Q: Can the project beneficiary claim Gift Aid on my donation?
A: Personal donations work like a direct money transfer and are not subject to Gift Aid. However, donations to the Charity account can be Gift Aided if the Charity operates as a charity. In that case a gift aid declaration form will be made available during check-out.

Q: Is there a minimum donation amount?
A: Yes, £1.

Q: Is there a maximum donation amount?
A: Yes, a total of $2,000 (or equivalent amount in another currency e.g. around £1,500) can be given at any one time. This maximum includes any future payments in case of monthly recurring donations.

Q: Is there a minimum project target amount?
A: Yes, the minimum target amount for a project is £50.

Q: Is there a maximum project target amount?
A: No.

Q: Are the donations I receive taxable?
A: No, you generally do not have to pay tax on donations made to you, but you may need to pay tax on any income that arises from the donations – for example bank interest.

Q: Are the donations I make taxable?
A: It depends. Giving to a charity (your Charity may be registered as one) is exempt from tax. Also, you can give as many gifts of up to £250 to as many people as you want. Otherwise, your gifts are subject to an annual 'gift allowance' of £3,000 beyond which they could be subject to Inheritance Tax. Please speak to your legal or tax adviser for advice in your specific circumstances.

Q: Can I request a refund on the donation I made?
A: Unfortunately we are unable to give refunds on donations as we do not hold onto any of the donated money ourselves. However, you can request a refund from the beneficiary via the project funding email (you should receive this as part of a payment confirmation email from PayPal). Ask the project beneficiary to go to the Transaction Details page for your transaction and click 'Issue a refund'. You can request a refund up to 180 days after you have made a donation. If the beneficiary doesn’t agree to refund your money, you may need to open a dispute with PayPal or your credit card company.

Q: Can I set up recurring donations?
A: Yes, a monthly recurring donation can be set up for eligible projects during checkout. Once set up, donations will be sent automatically for one year after which they will expire and will need to be renewed. A monthly recurring donation can be cancelled at any time from the My Donations page.

Q: Do you have an app so I can browse projects and donate using my smartphone?
A: A Lifted Loads Android app is available for download on Google Play. An iPhone app may also be created in the future, based on demand.

Q: Will my information be passed to third parties?
A: No. Your information is only used to facilitate the functionality of this website and is never passed to third parties. Please refer to our privacy policy for more details.